Thank you for shopping with Healthy Harvest International Marketing (M) Sdn Bhd. We appreciate your trust in our products and services. Our refund policy is designed to ensure that you have a smooth and hassle-free shopping experience. Please read the following policy carefully.

1. Refund Eligibility

We offer refunds under the following circumstances:

1. Product Defect or Damage: If you receive a product that is defective or damaged, please contact us within 14 days of receiving the item. We will provide a full refund or send a replacement item, as per your preference.
2. Non-Delivery: If you do not receive your order within the expected delivery time frame, please inform us within 30 days of placing your order. We will either issue a full refund or resend the order, depending on your choice.
3. Incorrect Product: If you receive an item that is different from what you ordered, please contact us within 14 days of receiving the item. We will provide a full refund or send the correct product.
4. Refund Process

To initiate the refund process, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request - [Your Order Number]." In the email, provide the following details:
   1. Your name
   2. Your order number
   3. Description of the issue (defective, damaged, non-delivery, or incorrect product)
   4. Clear images showing the issue, if applicable
   5. Verification: Our customer support team will review your request and may request additional information, such as photographs, to verify the issue.
   6. Resolution: Once we've verified the issue, we will provide you with a resolution, which may include a full refund, replacement, or an alternative solution based on your preference.
2. Refund Timeframe

Refunds will be processed within 30 business days after approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

1. Contact Information

Healthy Harvest International Marketing (M) Sdn Bhd
NO 22A, 22A-1, 22A-2,
JALAN NIAGA ENGGANG 1,
TAMAN ENGGANG,
76100 DURIAN TUNGGAL, MELAKA, MALAYSIA.
Contact: +60 11-3729 2005 / +606-230 0005
Email: [email protected]

For any inquiries or assistance related to our refund policy, please contact us via email, and we will be happy to assist you.

1. Changes to the Refund Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

Thank you for choosing Healthy Harvest International Marketing (M) Sdn Bhd for your shopping needs. We are committed to providing high-quality products and exceptional service. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to us. Your satisfaction is our priority.